Customer Support

Our Customer Care Team is here to assist you with any questions or concerns regarding our refund policy. Feel free to contact us at 03144199117 or via email at [email protected]. We’re always ready to help!

Not Satisfied? We’re Here to Help!

If you find that our product does not meet your expectations, even after following the instructions you’re welcome to request a refund. To initiate the process, please send us a clear photo of the product and courier label, along with a short video showing the wax application. Upon receiving and reviewing this information, we’ll promptly begin processing your refund. To start, simply reach out to us within 7 days of purchase via email at [email protected] or contact us on 03144199117.

Damaged Products

In the unlikely event that you receive a damaged BrilloNaturals Halawa Wax, rest assured that we’ll resolve the issue. Simply send us a photo or brief video of the damage, and we’ll replace the item free of charge and ship a new one to you.

Refund Processing Time

Once your refund is approved, we’ll initiate the transfer within 48 hours. The refund will be credited directly to your bank account. (courier charges are non-refundable).